Expecting an email from us that never arrived? Here’s a quick list of things to try that might be helpful if this happens.
Check your junk/spam folders
This may be the most common reason you haven’t received our email. If an email you’re expecting from Taper hasn’t arrived (and should have), check your junk and spam folders to see if the email got caught there.
Check your mail filters
Most email services provide some filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere.
Check for third party filtering
If you use a company/corporate/business email address, there may be other services in use that are blocking the message. Usually your IT department or mail provider can confirm this and may need to whitelist @taperup.com, @taper.app, @taperinc.com
Check if this is for a live transaction
We’ll only send email receipts for payments that are made with your live API key or through your live dashboard.
Resend the email
If you did not receive a confirmation email, log into your App and click Resend verification email. You can also check that you provided the right email address, or edit that value, on the same page
Still not getting email?
If you’ve checked all of these things and you’re still not receiving our messages, feel free to contact us any time.